Greener Ealing is introducing our Customer Charter to articulate our commitments and what we need from our customers.
When we took over Ealing’s waste and recycling contract in July 2020, Greener Ealing Ltd made a commitment to provide quality environmental services. This includes refuse and recycling collection, street cleansing and the grounds maintenance of parks and green spaces. Whatever service we’re delivering, we always aim to provide excellent customer care.
However, no organisation is perfect. We appreciate that occasionally residents may feel dissatisfied. The vast majority of our customers deal with any issues calmly and go through the proper channels to register their concerns. But sometimes tempers can and do fray and our operatives, unfortunately, find themselves at the sharp end of it.
Regardless of whatever the situation may be, we strongly believe that our staff have the right to be treated with respect and dignity at all times. In order to avoid any ambiguity, we have set out a customer charter to clarify the obligations from Greener Ealing to residents and what we expect in return.
Our commitment to you
We are committed to providing high quality customer care in the services we provide to our service users. If you are dissatisfied with any aspect of our services, please report this to:
GELCommumunications@greenerealing.co.uk or via the Council’s website.
What we need from you
Greener Ealing employees deserve the right to work with dignity and respect at all times. We will not tolerate any incidents of threatening behaviour, or threatening or abusive language, towards our staff. Any such incidents will be reported to the Police and, where necessary, we will seek to prosecute offenders.
We appreciate the cooperation and support of the community we serve.